Welcome to the Mystery Shopper Training Experts

You have probably arrived here because you have a sizeable database of shoppers who need to be trained. Why not train them in a virtual world where an exact replica of your client's outlet can be recreated on line and in 3D. You can use your replica environment to train your shoppers live, remotely and in an environment which is as engaging as it is cost effective.  Check out the screen capture of a live training session in a mobile phone store.

Traditionally shoppers were trained by email instruction and telephone support, however in today's competitive market place this type of training is proving inadequate.  Shoppers continue to make mistakes costing your company money, an expense you cannot pass on to your clients.  

Research shows that all mystery shopping companies are facing the same uphill struggle against shopper error. The most common mistakes given were:

• Shopper goes to the wrong shop as they are unfamiliar with the branding and colours of your client's shop
• Shoppers play out the wrong scenario as they have interpreted the written word incorrectly or simply can't remember what they are supposed to say
• Shoppers remembered the correct scenario but gave an incorrect response to the sales agent invalidating the shop assignment
• Shoppers left the store too soon as no-one approached them
• Shoppers gave too little or subjective opinions in their report.

In some instances these kinds of errors can cost your company the entire client annual account but in most cases the shop needs to be reassigned costing money and time to reschedule.

Inspirealways can offer you a new paradigm in mystery shopper training, one that allows your mystery shoppers to get the assignment right first time and to be the best in the market place.  Engaging in enhanced training is an excellent selling point when searching for new clients. The Inspirealways methodology is to use a virtual shop to train your shoppers in a safe (mistakes don't cost) environment.